1. What products does The Outpouring sell?
The Outpouring sells a variety of unique products, including candle sand packs with a range of scents and unscented options & an assortment of homewares. We also offer beginner eco-resin workshops where participants can learn to create their own beautiful homewares using non-toxic and environmentally friendly materials.
2. How do I choose the right scent for my candle?
Choosing the right scent for your candle is a personal preference. We offer a wide range of scents to suit different tastes and moods. You can browse our selection and read the descriptions to find the scent that appeals to you the most.
3. Are your candle sand packs safe to use?
Yes, our candle sand packs are safe to use. We use high-quality materials that are non-toxic and safe for candle making. However, it is important to always follow the instructions provided and exercise caution when handling hot wax.
4. Can I customise the colour of the candle sand?
Currently, we offer pre-packaged candle sand packs in various scents. Unfortunately, we do not offer customisation of the colour at this time. However, we are always looking to improve our products and may consider offering customisation options in the future.
5. How long does it take to complete the eco-resin workshop?
The duration of our eco-resin workshops may vary depending on the specific workshop and the complexity of the project. Generally, our beginner workshops take around 1.5-3 hours to complete, depending on your choice of workshop. We provide all the necessary materials and guidance to ensure a successful and enjoyable workshop experience.
6. What is Candle Sand, and how does it work?
Candle Sand is a unique, eco-friendly alternative to traditional candles. Made from 100% palm wax, it's reusable and comes with wicks that you place directly into the sand to create a custom-sized candle. Simply light the wick, and enjoy the beautiful glow. When the wick burns out, just add more sand to continue using it!
7. Are the concrete vessels safe for everyday use?
Yes, our concrete vessels are made from eco-resin, a non-toxic material that is safe for everyday use. They are waterproofed and sealed to ensure durability and versatility, whether you use them for Candle Sand, plants, or as decorative pieces.
8. How long does it take to receive my order?
Each of our items is handmade to order. We typically dispatch orders within 7-10 days. Shipping times will vary depending on your location, but we aim to get your products to you as quickly as possible.
9. Do you ship outside of Australia?
Yes! we ship outside Australia. We also offer local pick-up options in Palmview for those who prefer to collect their orders directly from us.
10. What should I do if my item arrives damaged?
We take great care in packaging our products, but if your item arrives damaged, please send us a photo of the damage within 24 hours of receiving your order. We'll work with you to resolve the issue as quickly as possible.
11. Are your products eco-friendly?
Yes, sustainability is a key focus for The Outpouring. Our Candle Sand is made from 100% palm wax and responsibly sourced, and our concrete vessels are crafted from eco-friendly ceramic concrete and non-toxic pigments. We are always exploring ways to make our production process even more sustainable - we also try to recycle and reuse package to soften our own carbon footprint!
12. Can I return or exchange my items?
Since all of our products are handmade to order, we do not offer returns or exchanges. However, if your item is damaged or defective upon arrival, please contact us immediately for assistance.
13. How should I care for my concrete vessels?
To keep your concrete vessels looking their best, avoid submerging them in water for extended periods. Clean with a damp cloth and mild soap as needed. If using them for plants, ensure proper drainage to prevent water damage over time.
14. Are your products safe around pets and children?
Yes, our products are made from non-toxic materials, making them safe for use in homes with pets and children. However, as with any candle, always supervise Candle Sand when lit and keep it out of reach of small children or pets.
15. Do you offer custom orders?
Yes! We love creating custom pieces to fit your specific style or needs. Whether you’re looking for a unique vessel design or a specific scent for your Candle Sand, feel free to reach out to us to discuss custom options.
16. What payment methods do you accept?
At
The Outpouring, we offer a variety of payment options to make your checkout experience as smooth as possible. You can pay using major
debit and credit cards such as Visa, Mastercard, etc. We also accept
digital payment options like PayPal, Apple Pay, and Google Pay. For flexible payment solutions, we offer
deferred payment plans through AfterPay. Additionally,
express checkout is available for a quick and secure purchase through Shop Pay, Apple Pay, PayPal, or Google Pay
